Our 100% money back guarantee
We take pride in our products and know you’ll love them. That’s why we offer a no-squabble 100% money back guarantee if you’re not completely satisfied.
Simply return the item to us in its original condition within 14 days of receipt, and we’ll issue you a full refund. Returned items should be unused and returned in original packaging, alongside any enclosed documentation.
Alternatively, we are always happy to exchange.
**PLEASE NOTE Ready Mix Glitter Grout is excluded from the 100% money back guarantee
- Goods will only be accepted for return within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore, we recommend that you send the parcel using an insured delivery service.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- We recommend that customers returning goods for refund or exchange obtain a proof of sending certificate from the post office or courier company.
- To return an item, please click here to get in touch with us.
- We will process the refund within 48 hours on receipt of the return. Once processed, the refund will appear in your bank account in 5-10 working days.