COVID-19 LIVE SERVICE UPDATE

CAN I STILL PURCHASE FROM YOUR WEBSITE?

We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
 

ARE HEMWAY SHIPPING AS NORMAL?

We’re trying to. Our carriers are informing us of the changing circumstances that they face on a daily basis; minor delays are happening internationally.

We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.

Keep up to date with country-specific delivery information by clicking here

 

CAN I CHANGE MY DELIVERY ADDRESS?

We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this.
Unfortunately, the Hemway Support Team aren’t able to amend the delivery address of your order once it’s been placed.

 

SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?

If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.
The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example, so we’ve extended the returns period to accommodate for that!
 

HOW LONG DO I HAVE TO RETURN?

We appreciate that it may not be as easy to return packages as it usually would, so we’ve extended returns to 60 days. If you have any issues when returning your items, please click here to contact our support team.
 

HAS COVID-19 IMPACTED HEMWAY'S SUPPLY CHAIN?

Currently, our production operations haven’t been impacted by the spread of COVID-19. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organisation. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.
 

I HAVE MORE QUESTIONS

Please contact our support team by clicking here if you have anymore questions.